Organizing a hotel guest arrival with Closer
A guide for hotels and greeters: agree on the transfer, send a guest invitation and explain how to find the meeting point.
Make it clear who is meeting the guest
Assign a staff member or driver beforehand and explain their role to the guest. Specify a place: a terminal exit, pickup zone, hotel entrance or reception desk. If a partner transport company handles the pickup, the guest should know who they are meeting. Closer complements a hotel reservation rather than replacing it.
Share only the details needed for the meeting
Create a meeting and send the invitation through an agreed communication channel. Add the greeter's name, a recognizable photo and a clear landmark. Passport numbers, payment information, room numbers and unnecessary personal information are not needed to find someone. For a group, agree on a contact person and a gathering point in advance.
Help with language and luggage
The Closer interface is available in 12 languages. Guests can choose their language and use prepared phrases. Confirm complex reservation questions and special requests directly with staff: app prompts are not a substitute for a professional interpreter. Ask whether luggage assistance or an accessible entrance is needed and arrange that support with the hotel.
Check the connection and finish the meeting
Sharing updated coordinates requires a working connection on both devices. Indoors, also use signs and messages. If the guest is delayed or the assigned staff member changes, confirm the arrangements through the usual support channel. End the meeting once the guest has reached the driver or staff member. Compare team features and meeting limits on the plans page.